Policies · 02
Returns.
30-day return on unused items. If something’s off, email us and we’ll sort it.
01
What’s eligible
- –Unused paddles in original packaging.
- –Unopened ball sets.
- –Sale items, including Black Friday orders.
02
What’s not
- –Used paddles or paddles with marks on the playing surface.
- –Opened ball sets.
That’s for change of mind. A faulty item is covered whether it’s been used or not.
If it’s faulty
Tell us as soon as you notice. We’ll repair, replace or refund it, and for a major failure you choose a refund or a replacement.
Photos help. For a faulty, damaged or wrong item we send you a prepaid return label, so it costs you nothing.
For change-of-mind returns, the customer pays return shipping.
Full policy
The detail.
30-day return window
You have 30 days from the day your order arrives to ask for a change-of-mind return. The item needs to be unused and in its original packaging, and we’ll need your order number or receipt.
To start a return, email returns@swingooo.com.au with your order number. We’ll reply with instructions. Please wait for our reply before you post anything, so we can match it to your order.
Return postage
Faulty, damaged or wrong item: we send you a prepaid return label.
Change of mind: you pay the return postage. Use a tracked service, because we can only refund what reaches us.
Faulty, damaged or wrong items
Check your order when it arrives. If something is faulty, damaged or not what you ordered, email returns@swingooo.com.au as soon as you notice, with your order number and a few photos. We’ll repair, replace or refund it. If the failure is major, you choose a refund or a replacement. This applies to sale items too, and it isn’t limited to the 30-day window.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Sale items
Sale items, including Black Friday orders, have the same 30-day returns as full-price items.
Free Christmas balls
Returning a paddle or set for change of mind? If it came with free Christmas balls, send them back with it, unopened. Otherwise we’ll take their value ($19.99) off your refund.
Exchanges
Email us to arrange an exchange. Return postage works the same way as a return: we send a prepaid label for a faulty, damaged or wrong item, and you cover it for change of mind.
Refunds
Once your return arrives we’ll check it and email you within 2–3 business days. An approved refund goes back to your original payment method within 10 business days. Your bank may take a few more days to show it.
We refund the original delivery cost for a faulty, damaged or wrong item, but not for a change-of-mind return. If you haven’t received your refund 15 business days after our approval email, contact returns@swingooo.com.au.
How to start a return
Email returns@swingooo.com.au with your order number.
We respond within one business day.